Frequently Asked Questions

What is Clark?

Clark is software for your tutoring business. Clark empowers tutors to launch and scale a profitable tutoring business, enables parents to track progress and take an active role in their child's education outside of the classroom, all while simplifying session logistics for everyone involved.

What does Clark do for tutors?

Clark empowers tutors to launch and scale a profitable tutoring businesses by making it easy to automate session scheduling and payments, track student progress, communicate with stakeholders such as teachers and parents, and attract new clients. By spending less time on administrative work, tutors are able to teach more hours and focus on producing better student outcomes, while also appearing more professional in the eyes of their clientele.

How does Clark help my tutoring business?

More than just software for tutors, Clark simplifies the logistics around tutoring sessions for parents and students. Plus, through our web portal, parents are able to take an active role in their child’s education without having to ask for updates. Clark is the best way for parents to stay involved outside the classroom for the entirety of a student’s tutoring engagement.

Clark is free to download from the app store.

How do I use Clark?

You can access Clark through the native app which you can download here. From there you can manage your student's, schedule sessions, automate your session payments, easily track student progress, find new students and ask Clark for help 24/7.

What are the app requirements?

The iPhone app is compatible with iOS 10+.

As a parent, how do I pay my child’s tutor?

Clark makes it easy for parents to set up secure credit card payments via Stripe. We accept all standard credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. If you have clients who prefer to pay by direct deposit, please let Clark know when you sign up.

You are charged automatically at the beginning of each confirmed session and at a partial rate for any last-minute cancellations. This way you never have to remember your checkbook again. Clark also sends you session invoices.

As a tutor, how do I get paid?

With Clark you will have no more missed payments, paper checks, and no more trying to manage your invoicing. More importantly, your payment is always on time! You will be paid out at the end of every day. At the end of the year, we send you a 1099 to document your earnings for your taxes. All payouts are handled securely through Stripe.

How does Clark schedule my sessions?

You can view your full schedule in the native app at any time. Just tap schedule. We make sure that each student on your roster is scheduled according to your pre-existing relationship and we handle rescheduling after each completed session. You don’t have to do a thing - all we need from you is your updated availability.

How do I get paid out?

You will be paid out at the end of every day. At the end of the year, we send you a 1099 to document your earnings for your taxes. All payouts are handled securely through Stripe.

Wait, I get paid for cancellations?

Yep! We’ll enforce our default policy (50% payment within 24 hours) or you can provide your own policy. The best part is that we proactively catch cancellations and attempt to schedule another student in that spot, maximizing your time, so you can end the week with a lot more money in hand.

Are my clients still mine?

Of course. And it’s our opinion that you shouldn’t work with anyone who treats them otherwise. You are free to communicate with students and their parents, schedule your own sessions with them, renegotiate rates, or change locations. We won't get in the way, just be sure to let us know how we can be helpful!

Is Clark for me?

Do you describe yourself as an educator? Then yes. But if you have specific questions about how you run your tutoring business and if Clark is the right fit for you, just shoot us an email to info@hiclark.com and we would be happy to chat!

I know an awesome tutor/parent/student. How can I refer them?

Contact us here or through the chat at the bottom of the screen and let us know how we can reach them. You'll earn bonuses for person who successfully joins the platform.

Can you help me find new students?

Sure! We make it easy for you to create a professional business website where you can start receiving tutoring requests from prospective students and their parents. Right now Clark profiles are nationally available and our matching services are NYC focused, but will be nationally available soon.